Returns & Exchanges

We want you to love your Julep beauty products, but if you are not completely satisfied, we offer a 30-day window for returns on most items. Please ensure products are in their original packaging to qualify for a full refund or exchange.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once your request is approved, download and print the prepaid shipping label provided via email and attach it to your package.

3

Pack and Ship

Place the items securely in their original box and drop the package off at any authorized carrier location.

4

Receive Your Refund

After we receive and inspect your return, your refund will be processed back to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing