Frequently Asked Questions

Everything you need to know about your Julep beauty journey.

Are Julep products cruelty-free and vegan?

Yes, we are proud to be 100% cruelty-free. The majority of our products are also vegan, and you can find specific ingredient lists on each product page to verify.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email.

What is your return policy?

We want you to love your glow. If you are not satisfied, we accept returns on most items within 30 days of purchase for a full refund, excluding original shipping costs.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. Please contact our support team within 1 hour of placement, and we will do our best to accommodate your request.

Do you ship internationally?

Currently, we ship to the United States and Canada. We are working hard to expand our beauty community to more countries in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay.